Frequently Asked Questions
Under T-Mobile’s Terms & Conditions of service, all legal claims must be resolved by binding arbitration or in small claims court, unless you chose otherwise. If you want to be able to sue T-Mobile in court (other than small claims court), or to participate in a class action in court, you must submit a valid request to opt out of the arbitration process. You can do this either by calling 1-866-323-4405 or by completing the opt out form on this website.
You may opt out of arbitration at any time within 30 days of the date when you activate a new line of service. If you miss the 30-day deadline, your opt out will not be effective.
Arbitration is a process to resolve legal claims outside of court. Arbitrations are conducted by a neutral decision maker appointed by the American Arbitration Association. The procedures in arbitration are more informal and usually faster than lawsuits in court, and you can receive the same relief for your individual claims in arbitration that you could in court. But the procedures are different in arbitration and court. For example, in arbitration there is no jury, you cannot bring or join in a class action and there is limited opportunity for review or appeal of an arbitration decision.
You may get more information about arbitration under the T-Mobile Terms and Conditions at www.t-mobile.com
and choosing the link for "Terms and Conditions" at the bottom of the page. For more information about the American Arbitration Association and about arbitration generally, you may go to www.adr.org
Yes, you must opt out for each phone number or line of service on your account.
No. If you properly opted out within 30 days of activating your service, you do not need to opt out again if you extend or renew your contract.
No, the opt out is available only to new lines of service.
A valid opt out for a line of service will remain effective for as long as you have it, even if you change or renew your contract.